Shipping Policy
At Reina Simple, we prioritize delivering your soap and candle purchases promptly and securely. To ensure a smooth shipping experience, please review our shipping policy, which complies with New Jersey, USA, laws:
1. Shipping Carrier: We exclusively utilize the services of the United States Postal Service (USPS) for all shipments within the United States. USPS offers reliable and efficient delivery services, adhering to New Jersey state regulations.
2. Order Processing Time: Orders are typically processed and dispatched within 1-5 business days from the date of purchase. Please be aware that processing times may vary during peak seasons or promotional periods and may take longer to dispatch.
3. Shipping Rates: Shipping rates are calculated based on the weight, size, and destination of your order. We offer flat-rate shipping for all orders within the United States. Free shipping may be available for orders exceeding a specified purchase threshold, as indicated on our website.
4. Estimated Delivery Times: Upon shipment, you will receive a confirmation email containing your tracking information. Estimated delivery times vary depending on your location and the shipping method selected.
Standard Shipping: 3–7 business days
Expedited Shipping: 1-3 business days Please note that delivery times are estimates and may be subject to delays due to unforeseen circumstances, such as weather conditions or USPS operational issues.
5. International Shipping: We currently offer international shipping only to Canada. Our shipping services are limited to addresses within the United States and Canada.
6. Order Tracking: You can track the status of your shipment using the tracking number provided in your shipping confirmation email. Visit the USPS website or use their mobile app to monitor the progress of your delivery.
7. Shipping Address: It is your responsibility to ensure that the shipping address provided at checkout is accurate and complete. We cannot be held liable for delays or undelivered orders resulting from incorrect or incomplete addresses.
8. Shipping Restrictions: Certain products may be subject to shipping restrictions or regulations due to their contents or flammability. Please refer to individual product listings for any applicable shipping restrictions.
9. Shipping Insurance: We offer insurance that you can purchase with your orders; this is covered by the shipping insurance provided by USPS. In the event of loss, theft, or damage during transit, please contact us promptly so that we can assist you in filing a claim with USPS.
If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us. Thank you for choosing Reina Simple for your soap and candle needs!
Refund Policy
Please know that due to extremely high traffic, my shop’s processing time is 1–5 business days, not including weekends. (Weekends are my rest days.) I work on orders: first come, first served; there is no favoritism.
Emails about order status will not be answered unless the processing time has exceeded 5 days. If God forbid, it surpasses the 5 days, extra freebies as well as a discount code will be provided for you for your next purchase.
I will try my best to work on orders as quickly as I can but I will also make sure Quality is topnotch!
Return Policy:
I do not accept returns.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Lost package:
If order says it was delivered but it has not, please allow 24 hours to see if it appears. If it doesn't, please contact your Local Post Office.
Cancellation:
cancellation with full refund is accepted within 1 hours of order being placed and not already packaged, especially if it’s a customized item. If you desire to make any changes, like Category or color, please email me at Help.SimpleShopz@gmail.com
These are my Shop’s policies, and I hope you understand. I appreciate your support. 💙